Returns - It's easy!

Put the completed returns form in with the items you want to return and post back to us within 30 working days of receipt. Clearly mark the front of the parcel 'Returned Items' and send to:

Global Maternity - Returns Department

9a Chester Street

Mold

Flintshire

CH7 1UZ

• If you're posting within the UK, ask for a Proof of Postage from the Post Office as you'll need this if the parcel gets lost in the post. Global Maternity regrets that it cannot be held liable for returned parcels that are lost or damaged in the post. For peace of mind you may want to use Recorded Delivery.
• Once we've received the returned items and checked them over, we'll refund your money. Please allow up to 10 days for us to do this. We'll send you an email to confirm that the refund has been made.
• Items that are damaged, faulty or incorrect when you receive them will be exhanged or refunded at no cost to you. This includes a refund of return postage costs. You'll need to let us know by phone or email how much return postage costs were.
• If you change you mind about the items you can return them to us at your own expense for a refund or exchange if the items are left in their original packaging.

Items should be returned in their original packaging, unworn, unwashed and in saleable condition. Keep any labels intact until you are happy that you wish to keep them. We are unable to give refunds on underwear and tights that have been tried on! If you want to return swimwear the hygiene strips and tags must be intact.

Exchanges

We are more than happy to exchange items provided they are in fully resaleable condition. Please follow the instructions for Returns above, clearly marking on the form the items you would like as an exchange. If you are returning items from within the UK, we will send out any exchanged items free of charge the first time round, but any subsequent exchanges will be charged at the standard rate of £3.

For our customers outside of the UK we will charge the postage and packing costs for all exchanges.

You may have to make an additional payment if your exchange items are greater in value than the items you are returning. If any of the items you want are out of stock we will let you know as soon as possible and when they will be back in.