Returns

We really hope that you and your bump love what you buy from Global Maternity, but if it’s just not right all you need to do is follow the instructions below for a return. If you need help at any time please contact us. You will find our details on the contact page.

1. Complete the Returns Form that came with your order. If you have misplaced it [or we forgot to put it in!] then contact us and we will either email or send you another one, whichever you prefer.

2. Put the form in with the items you want to return and post back to us within 10 days of receipt. Clearly mark the front of the parcel ‘Returned items’.

a. Address for returns is: Global Maternity, 11 Henblas, Mold, Flintshire, CH7 1UZ, UK.

3. If you are posting within the UK, ask for a Proof of Postage from the Post Office as you will need this if the parcel gets lost in the post. Global Maternity regrets that we cannot be held liable for returned parcels that are lost or damaged in the post.

4. Once we have received the returned items we will let you know they have arrived safely and then make a refund to you. We aim to do this straight away but please allow up to 10 days. We will send you an email confirming that the refund has been made to your original payment method.

5. We thoroughly check all items before they are posted, so unless the items were damaged in transit we will not make a refund for any postage costs that you have paid when returning the items to us. For peace of mind you may want to use Recorded Delivery.

Items should be in their original packaging, unworn, unwashed and in saleable condition. Try and keep any labels intact until you are happy that you wish to keep the items – [don’t be like my daughter who cuts the labels off and then tries the clothes on!]

We am unable to give refunds on toiletries and underwear. If you want to return swimwear the hygiene strips and tags must be intact.

Exchanges

We are more than happy to exchange items provided they are in fully resaleable condition. Please follow the instructions for Returns above, clearly marking on the form the items you would like as an exchange. If you are returning items from within the UK, we will send out any exchanged items free of charge the first time round, but any subsequent exchanges will be charged at the standard rate of £3.

For our customers outside of the UK we will charge the postage and packing costs for all exchanges.

You may have to make an additional payment if your exchange items are greater in value than the items you are returning. If any of the items you want are out of stock we will let you know as soon as possible and when they will be back in.